Betty Crocker is helping customers with their frantic kitchen emergencies.
Read the story from ClickZ.
BLURB: Their social media efforts are a “way to connect to people the brand has been connecting to throughout prior generations through magazines, through a radio show, and through cookbooks,” said Bettison. “We really want to help solve people’s problems.”
Chobani Yogurt is building relationships with Pinterest.
Read the story from Fast Company.
BLURB: Chobani’s now got 17 “boards” on Pinterestand 582 followers, positioning the largest yogurt manufacturer in the state of New York well ahead of global juggernauts such as Dannon or Yoplait, neither of which have a Pinterest presence yet.
The Following Websites Are Going Dark Tomorrow To Protest SOPA (From Mashable)
–5 Biggest Missteps Businesses Make When Using social media
Read the story from Mashable.
BLURB: There’s huge potential for companies to get real on social media, but that means asking customers potentially tough questions: What should the company do next? How should the company improve its products or services? It’s scary, uncharted territory for many, but it’s much more efficient to tap social media than to agonize over expensive surveys and focus groups. Most don’t realize that the most valuable “focus group” is the community that chooses to opt in over social media. These friends, fans and followers want to see you succeed (and have a hand in helping you accomplish success).
Here are the biggest missteps when it comes to using social media as a tool for progress, plus some advice on how to overcome them.