Want your customer service to stand out from your competitors? Break your Twitter template!

Image

It’s often a good idea to use Twitter as a customer service tool. But it’s also important to find a way to resist templates. (Not easy. But try anyway.) One template example is the We’re sorry to hear you feel this way”  boilerplate that creeps into countless tweets worldwide every day.

HINT to customer-service oriented businesses: Make your customers feel like their specific problem is the one that’s on the top of your mind, instead of making it obvious that they are number 756 out of 2,093.

 

 

Advertisements

3 thoughts on “Want your customer service to stand out from your competitors? Break your Twitter template!

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s